Security

Kwik2me.com realise that one of the greatest worries that people have about purchasing on the web is that of security. Our payment gateway is provided by PayPal. They provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses. PayPal solely handles your card details on their secure server where they run extensive security checks and obtain card authorisation. The merchant (Kwik2me.com Ltd) never has access to your credit card details. The only information that Kwik2me.com holds on you is information for the purposes of ordering and/or the opt-in mailing list. This user information is held in our database that is not directly accessible from the web. If you have any worries about security please feel free to contact us.

PayPal have extensive experience in security and you can view their security statement at www.paypal.com.

Prices

All prices are in UK Pounds Sterling and include VAT @ 17.5%. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Orders for outside the EEC will have VAT deducted from the total before any money is taken from the card and the import duties will be the responsibility of the purchaser. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependant on the size of the order and the destination. Kwik2me.com  reserve the right  to increase delivery charges for consignments outside the UK.

Product Descriptions

Kwik2me.com attempt to be as accurate as possible. However, Kwik2me.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Kwik2me.com is not as described, your sole remedy is to return it in unused condition.

Under 18’s

Kwik2me.com does not sell products for purchase by children. We sell under 18’s products for purchase by adults. If you are under 18, you may use Kwik2me.com shop only with the involvement of a parent or guardian.

Delivery

Kwik2me.com aim to process your order as soon as possible, generally we process orders placed on a working day before 1200hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Average delivery times for 'in stock' items are 3-4 working days from receipt of order.

Cancellation period

Customers have the right to cancel any order for stock items up to 7 days after the day the goods were delivered, the customer is responsible for returning the goods to Kwik2me.com before repayment can be made, Kwik2me.com will refund the cost of the goods (not any postage) within 30 days of cancellation, providing the goods have been returned unused, undamaged and fit for re-sale. Kwik2me.com reserve the right to charge a handling charge

Complaints Procedure

All complaints should be addressed to

sales@kwik2me.com

Returns Policy

All returned goods must be accompanied with a copy of your invoice or delivery note. Kwik2me.com do not accept any responsibility for paying the costs involved in returning goods to Kwik2me.com. The costs incurred in sending unwanted items back to Kwik2me.com are the responsibility of the customer, we also advise that proof of postage is obtained as we are not liable for items lost in transit and ask that original packaging is returned. All Kwik2me.com products can be returned to us for an exchange or refund if they are in as-sold condition and in original packaging, within 7 days of receipt. If you would like to return an item and it is outside the 7 day period, you have up to three months to send the goods back to us for a credit note or an exchange. Returned goods are inspected in our returns department and replacements, exchanges, credits or refunds are carried out within 7 working days and replacement goods are subject to availability.

Faulty Products

If you believe a product of ours to be faulty from the point of sale you have 3 weeks to reject the product. The item must be in unused condition and with proof that the product has a manufacturing fault that was present at the point of sale. It is our decision as to how we deal with the fault, be it discount off an identical product or in-house repair, the customer will be informed via email or telephone as to our decision.

Kwik2me.com Product Guarantee’s

Kwik2me.com’s own manufactured products are all guaranteed against faulty workmanship or materials for six months, excluding normal wear and tear.

Delays

The time for completion of our work and completion of orders is given in good faith, but is not guaranteed. Kwik2me.com shall not be responsible for any delay unless it arises from our wilful acts or negligence.

Sub-contracting

We may sub-contract all or part of the work entrusted to us by the customer, on terms that any such sub-contractor shall have all the rights and benefits contained in these Terms and Conditions. Where we exercise this right we shall remain responsible to the customer for the performance of our subcontractor.

Stock Levels

All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. We may need to cancel or refund the item from your order, if funds have been debited, they will be refunded back to the source of payment.

Privacy

Kwik2me.com holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through link on the website. We WILL NOT pass your name and address to ANY third parties. All newsletter e-mails sent will include instructions of how to remove yourself from the mailing list.

Your statutory rights are not affected by these terms and conditions.